Frequently Asked Questions

Yes. Save your icograms design as .SVG file to get vector graphics. Then you may work with it in Adobe Illustrator or Inkscape, resize, change colors, etc.
Dimensions (like 640x480) are provided for reference.

Save icograms design in .SVG format to get vector graphics. Also you may save icogram as raster .PNG or .JPG files.

All our icons and grid are in isometric projection with a 26.565° angle. This is a 2:1 pixel ratio graphics, also known as 2.5D graphics.

No. The camera view point cannot be changed due to graphics nature (2.5D graphics).

Use the Flip function or change it to related icon with different perspective.

Click on design name and dimensions in designer footer, and then enter new name and dimensions.

1. First prepare your map. Rotate the map so that roads and houses are placed on vertical and horizontal lines if possible. Save the map in PNG, JPG or GIF format, less than 2MB (depends on plan).
2. Then upload it to Icograms Designer. Select the ‘Uploads’ palette (you can find it under the Search), press the ‘Upload’ button and choose your file.
3. Move the uploaded map to the work area. Scale if needed.
4. Press ‘Shear Clockwise’ or ‘Shear Counterclockwise’ to have a horizontal projection of the map.

This means that the same icograms design is opened in another browser or another tab of the same browser. Such editing causes conflict in saving data. Please close all tabs with this design and open it again.

In Icograms Designer you may use such shortcuts:

• Space - switch between selection and panning mode. Hold Space for panning mode.
• Shift + Mouse Select - select items in rectangle.
• Alt + Mouse Drag - duplicate and drag item(s).
• Ctrl + Mouse Click - select/unselect particular item.
• Ctrl + A - select all items.
• Ctrl + G - group selected items.
• Ctrl + Shift + G - ungroup selected item.
• Ctrl + Z - undo latest operation. History of operations is limited to 100.
• Ctrl + C - copies selected elements to clipboard. Could be pasted only to icograms, not to other software.
• Ctrl + V - pastes selected elements from clipboard. Works across different icograms and even between different browsers.
• Del or Backspace - delete selected item(s).
• Arrows - move selected item(s) by one point
• Shift + Arrows - move selected item(s) by four points
• Mouse Wheel - zoom in/out.

For comfortable work with Icograms Designer you need a PC with a minimal screen resolution 1366x768 and a Mouse.

Only the latest versions of modern browsers are supported. Recommended browser is Chrome, as it supports all the features. Internet Explorer is not supported.

You may find tutorials on our Tutorials page.

We use MyCommerce, a Digital River Company.

Please go to My Account and click on Cancel Automatic Renewal link.

Please go to Germany Compliant Cancellation Form - available for Germany customers only.

Yes. Please Contact us with details.

Yes. During purchase VAT or Tax is added to an order, based on customer location. Please review Digital River Tax Calculation Information.

For USA tax exempt order placement, the payment system is able to administer a post-purchase tax refund (once the exemption certificate is received) and supply you with a tax exempt order invoice. Initially, you would need to proceed with a new order. Once the order is completed, you can send a copy of your tax exemption certificate along with your MyCommerce order number to cstaxexemptions@digitalriver.com. That email will arrive to the appropriate team where a tax refund can be processed. Once the refund clears, which usually takes about 5-7 days, our system will automatically generate a new, tax exempt invoice to the billing email address on your order.
Unfortunately, at this time, our system is unable to apply the tax exemption pre-purchase. We can only administer the tax exemption post-purchase.

This is because MyCommerce is registered in Germany. More Information.

Invoice is sent to Billing Email once it is processed. Please Contact Us to resend it.

Seller of the product is Digital River GmbH, Germany. Publisher of the product is 5Pro Software GbR, Germany.

Unfortunately No.

Please Contact Us for instructions.

For Yearly subscription you'll receive Rebilling Reminder email 14 days before renewal (31 days for France).
For Monthly subscription no Rebilling Reminder is sent.

Do not worry. Contact Us.