Frequently Asked Questions

Designer

Is it vector graphics?

Yes. Save your icograms design as .SVG file to get vector graphics. Then you may work with it in Adobe Illustrator or Inkscape, resize, change colors, etc.
Dimensions (like 640x480) are provided for reference.

What image formats can I get?

Save icograms design in .SVG format to get vector graphics. Also you may save icogram as raster .PNG or .JPG files.

What angle is used in your graphics?

All our icons and grid are in isometric projection with a 26.565° angle. This is a 2:1 pixel ratio graphics, also known as 2.5D graphics.

Can I change the camera view point?

No. The camera view point cannot be changed due to graphics nature (2.5D graphics).

How to rotate an icon?

Use the Flip function or change it to related icon with different perspective.

How to rename design or change dimensions?

Click on design name and dimensions in designer footer, and then enter new name and dimensions.

How can I drop a map in Icograms Designer?

  1. First prepare your map. Rotate the map so that roads and houses are placed on vertical and horizontal lines if possible. Save the map in PNG, JPG or GIF format, less than 2MB (depends on plan).
  2. Then upload it to Icograms Designer. Select the ‘Uploads’ palette (you can find it under the Search), press the ‘Upload’ button and choose your file.
  3. Move the uploaded map to the work area. Scale if needed.
  4. Press ‘Shear Clockwise’ or ‘Shear Counterclockwise’ to have a horizontal projection of the map.

I got an error: "Error Saving: Not Saved. Conflict. Please open icograms design again from My Designs". What does it mean?

This means that the same icograms design is opened in another browser or another tab of the same browser. Such editing causes conflict in saving data. Please close all tabs with this design and open it again.

What keyboard shortcuts could be used?

In Icograms Designer you may use such shortcuts:

  • Space - switch between selection and panning mode. Hold Space for panning mode.
  • Shift + Mouse Select - select items in rectangle.
  • Alt + Mouse Drag - duplicate and drag item(s).
  • Ctrl + Mouse Click - select/unselect particular item.
  • Ctrl + A - select all items.
  • Ctrl + G - group selected items.
  • Ctrl + Shift + G - ungroup selected item.
  • Ctrl + Z - undo latest operation. History of operations is limited to 100.
  • Ctrl + C - copies selected elements to clipboard. Could be pasted only to icograms, not to other software.
  • Ctrl + V - pastes selected elements from clipboard. Works across different icograms and even between different browsers.
  • Del or Backspace - delete selected item(s).
  • Arrows - move selected item(s) by one point
  • Shift + Arrows - move selected item(s) by four points
  • Mouse Wheel - zoom in/out.
In Mac use Command key instead of Ctrl.

Requirements

What devices could be used to work with Icograms Designer?

For comfortable work with Icograms Designer you need a PC with a minimal screen resolution 1366x768 and a Mouse.

What browsers are supported?

Only the latest versions of modern browsers are supported. Recommended browser is Chrome, as it supports all the features. Internet Explorer is not supported.

Tutorials

Do you have some video tutorials?

You may find tutorials on our Tutorials page.

Legal

Is it free?

You may start using Icograms Designer for free for evaluation purposes. Please refer to Pricing Plans for details about upgrades.

Can I use designs created in Icograms Designer in commercial projects?

You need to obtain Commercial License for this.

Can I sell designs created in Icograms Designer?

NO. It is forbidden by Terms of Service and Licenses.

Orders

What system do you use for payments?

We use MyCommerce, a Digital River Company.

How to unsubscribe?

Please go to My Account and click on Cancel subscription link.

Can I purchase several licenses for several users?

Yes. Please Contact us with details.

Is Tax/VAT collected during purchase?

Yes. During purchase VAT or Tax is added to an order, based on customer location. Please review Digital River Tax Calculation Information.

How to proceed with USA state sales tax exempt?

For USA tax exempt order placement, the payment system is able to administer a post-purchase tax refund (once the exemption certificate is received) and supply you with a tax exempt order invoice. Initially, you would need to proceed with a new order. Once the order is completed, you can send a copy of your tax exemption certificate along with your MyCommerce order number to cstaxexemptions@digitalriver.com. That email will arrive to the appropriate team where a tax refund can be processed. Once the refund clears, which usually takes about 5-7 days, our system will automatically generate a new, tax exempt invoice to the billing email address on your order.
Unfortunately, at this time, our system is unable to apply the tax exemption pre-purchase. We can only administer the tax exemption post-purchase.

Why VAT is added despite entering valid Germany VAT ID?

This is because MyCommerce is registered in Germany. More Information.

Can I receive an Invoice?

Invoice is sent to Billing Email once it is processed. Please Contact Us to resend it.

What company provides service?

Seller of the product is Digital River GmbH, Germany. Publisher of the product is 5Pro Software GbR, Germany.

Do you support Purchase Orders?

Unfortunately No.

I want to change my subscription plan. How to proceed?

Please Contact Us for instructions.

Will I receive notification email before renewal?

For Yearly subscription you'll receive Rebilling Reminder email 14 days before renewal (31 days for France).
For Monthly subscription no Rebilling Reminder is sent.

Other

I cannot download image or open template

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I could not find an answer to my question here.

Do not worry. Contact Us.